I continually strive towards the highest level of professionalism, quality and customer focus.

I am experienced in the implementing and administration of operating systems encompassing Windows, Mac and Linux based systems using the ITIL approach to IT Service Management.

I work well within the predefined structure of a team or independently with minimal or no immediate supervision.

I understand the requirements of Health and Safety in the work place and what is needed to achieve these standards.

I can prioritise between several objectives to achieve maximum customer focus while remaining loyal to corporate strategies.

I am comfortable presenting detailed briefings to technical and non-technical staff alike.

Technical Member of the Institute of Engineering and Technology

IBM Certified System Administrator : Lotus Notes and Domino

ISEB Foundation Certificate in IT Service Management

Higher National Certificate in Information Technology and Computing

• Recruit, motivate and develop staff within the team to provide them with clear direction to properly support the IT systems of the Force
• Maintain, manage and support the applications and infrastructure to meet customer expectations, SLA and performance targets
• Focusing on customer service and delivery, investigate problems, identify root causes and wherever possible develop automated solutions, leading/participating in problem solving teams to prevent reoccurrence.

• Creation and maintenance of technical standards for the IT infrastructure in order to increase reliability and reduce support costs.
• Research and evaluating new products, technical standards and policy to inform IT infrastructure strategy.
• Design, implement and maintain contingency, storage, archiving, backup and recovery procedures to ensure integrity of Force data.

• Design, built and support a mobile data infrastructure for the forces chosen mobile data service, BlackBerry’s.
• Support a Lotus Notes domain and take a lead role in the migration from a Windows to Linux platform.
• Taken the technical lead on West Yorkshire Polices involvement in a national IT project to replace the gateway to the Police National Computer.

• Carry out workshop and onsite repair, maintenance and Installation of network communications equipment and computer systems used
• Identify any potential improvements that may be made to working practices/ procedures to enhance service delivery.

• Diagnose and Repair Digital Set Top Boxes at a component level.
• Evaluate new products and ensure compatibility with existing systems.
• Develop procedures and policies for best practice working.

• Provide technical support to customers of a major UK telecommunications provider.
• Design and implement training and development plans for staff.
• Intervene in the escalation of customer complaints.